Refund and Returns

Overview

Our refund and returns policy last 14 days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Patterns, magazines and books may not be returned due to intellectual copyright laws.

Additional non-returnable items are items purchased from our Bargain Bin.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

We will replace items if they are defective or damaged. If you need to exchange it for the same item, first send us an email at [email protected].

Any items that will need to be returned should be sent to: Chappy’s Arts and Crafts; 1030 W Shore Drive; Galesburg, IL 61401.

Shipping returns

To return your product, you should mail your product to: Chappy’s Arts and Crafts; 1030 W Shore Drive; Galesburg, IL 61401.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of any shipping will be your responsibility.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you should use a trackable shipping
service or purchasing shipping insurance.